Customer satisfaction is our top priority.
If you are unsatisfied for any reason with your purchase, you can return or exchange it within 5 days of delivery. Returned items must be new and in unused condition. A few of our vendors may be excluded from our return policy. Any exceptions are noted on the page of the item. Special orders where custom fabrics or colors are selected are non-refundable. Bedding and linens are also non-refundable and cannot be exchanged. To return items for an exchange, or refund, please contact us via email or phone for an RMA (Return Merchandise Authorization). We ship items from multiple warehouses across the United States; therefore, it is very important to contact us so we can provide the correct return warehouse address. All returns are subject to round trip shipping charges. If your item was shipped with our "Free Shipping," we will charge our "actual" outbound shipping charges as the shipping charges are included in the price but customer will still be charged the round trip shipping costs incurred by FurnitureETC. All returns are subject to a 15% restocking fee. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable unless written exemption was provided by FurnitureETC. Your will be refunded once FurnitureETC receives the returned merchandise. Always measure the space you plan on placing the furniture to make sure it will fit prior to making an order.
If an item is determined by FurnitureETC, or the manufacturer, to be free of defect or damage, however, customer is not 100% satisfied with the product and desires to return the order; customer may return the item(s) they purchased from FurnitureETC by following the steps outlined below:
1. Customer must e-mail FurnitureETC a request for a Return Authorization Number within five (5) calendar days from receiving delivery.
2. Returned items must be received by FurnitureETC within twenty (20) days from the date the return authorization is issued.
3. FurnitureETC will calculate and provide to you in writing or email, applicable restocking fees and actual delivery charges. A Return Authorization number will not be issued until FurnitureETC receives written acceptance from customer of all return fees via email or fax.
4. Refunds, if applicable, will not be issued until item(s) are inspected by FurnitureETC, manufacturer or an authorized 3rd party agent of FurnitureETC.
5. Item(s) do NOT qualify as Non-damaged or Non-defective Return if: a) YOU received delivery of an item(s) with a finish, color or texture that is different from what YOU saw at the FurnitureETC website, any website other than FurnitureETC, at a physical furniture store, or recommendations YOU received from a FurnitureETC sales representative. Finishes and colors online may not accurately represent the true color or pattern. YOU accept liability for YOUR purchase. b) You or a FurnitureETC representative on your behalf places an order through the FurnitureETC website and the item(s) listed in the order confirmation are incorrect, YOU are responsible for (1) reviewing the email order confirmation details; (2) notifying FurnitureETC within 24-hours if YOU did NOT receive the order confirmation email; (3) any errors, typos or inaccuracies in the order confirmation email so that FurnitureETC may revise the order details to reflect what YOU want to order and where YOU want the order shipped to. c) Should customer refuse delivery because the purchased item(s) cannot fit into home or room(s) by the customer or delivery agents, then the customer is responsible for any/all return costs in accordance with our return policy.