Larger Items: The majority of furniture offered on our website fall into this category, and always ship with Delivery & Assembly! Our trained furniture delivery specialists will deliver your furniture, unpack it, and assemble it in your room of choice!
Smaller Items:Small items are classified as a nightstand, lamp or similar items, which will ship via UPS or Fedex. The order will be delivered and brought to your front door (or building entrance).
Questions if your purchase qualifies? Call us 888-511-1490 or email [email protected]
Orders may be canceled within 24 hours of placement without incurring any restocking fees or delivery costs. Please call 888-511-1490 and choose option 2 to cancel.
Many items sold by FurnitureETC are ordered from our vendors once you place your order with us. A lot of behind the scenes work takes place as we process your order. We try to keep orders moving through the system as quickly as possible so that you can get your furniture in a timely manner. Once an order is assigned a trip, or is already in transit, it cannot be canceled without the customer paying round trip shipping fees and a 15% restocking fee. Exceptions to this matter are exclusive discretion of FurnitureETC management. To cancel an order, customer must submit a written request via e-mail to [email protected] with the word “Cancellation” in the subject line. To this matter, buyer clearly understands that only FurnitureETC can manage written cancellation requests following previous described procedures made in a 24 hour period after order placement. Any cancellation of the order after this point will need to follow the Cancellation Policy procedure described. In the event that FurnitureETC management accepts the cancellation, customer is obligated to a cancelation payment or restocking fee of 15% of the purchase price as well as any actual shipping fees that may apply. The Shipping offer is based on the customer keeping the order. Customers are required to pay the original and return shipping cost even if the order qualified for Free Shipping. All shipping charges are non-refundable.