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Frequently Asked Questions

Delivery method is indicated on the product page - it either shows “Delivery & In-Home Setup” or “Home Delivery”.

Delivery & In-Home Setup includes delivery and full setup in the room of your choice. While other sites may offer "free delivery", it may be limited to a "curbside delivery" so you will have to unload it, unpack it, and set it up. Our delivery is all inclusive (we will bring it upstairs if needed)!

Home Delivery appears on items that ship via Fedex, UPS or LTL service. If assembly is required, you will be responsible to assemble the furniture. These items can often be delivered quicker and at a better price.
We deliver to all addresses within the continental United States, Hawaii, Alaska and Puerto Rico. International customers can make arrangements with a U.S. based freight forwarder, and we will ship to the selected freight forwarder.
In the rare event that an item arrives damaged, we will either repair the damaged item, replace the damaged parts, or provide a full replacement. Please notify us immediately if damages are found by calling (516) 218-4586 or contacting us here and ensure all is noted on the delivery receipt.

If you are unsatisfied for any reason with your purchase you can return it within 5 days of delivery for a 15% restocking fee plus relevant shipping fees. Custom orders, as well as orders for mattresses, bedding, and linens are non-refundable.